Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other factors that cannot be controlled by a player. Previous results do not change the odds of a future result, and a winning streak does not mean that another win is due. Similarly, a loss does not need to be recovered by placing another bet. Treating gambling as a form of entertainment can help keep expectations realistic.

Only gamble with money that you can afford to lose after essential costs have been paid. Essential costs may include housing, food, utilities, transport, education, medical care, debt repayments and other regular commitments. Do not use borrowed money, money intended for bills, savings set aside for important purposes or money belonging to someone else. If a gambling spend would create stress or affect your ability to meet your commitments, do not gamble.

Fridayroll Casino is intended for adults who meet all applicable age and legal requirements. Gambling should never be used as a solution for financial pressure, loneliness, boredom, anxiety or other personal difficulties. It is also best avoided when you are affected by alcohol, medication, fatigue or strong emotions, as these can make it harder to make balanced decisions.

• Set a personal spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household finances and essential spending.
• Do not chase losses or try to win back money by increasing your bets.
• Do not rely on gambling wins to pay bills or improve your financial position.
• Keep your account information private and do not allow another person to gamble through your account.
• Stop playing if gambling stops feeling enjoyable or begins causing stress.

Tools for maintaining control

Planning your gambling in advance is one of the simplest ways to maintain control. Before starting a session, decide how much time and money you are prepared to spend. Consider writing these limits down so they are clear before emotions, excitement or losses influence your decisions. A limit is most useful when it is treated as a firm boundary rather than a target that can be changed during play.

Where account management features are available, you may be able to use tools such as deposit limits, loss limits, session reminders, time-outs or account restrictions. The availability and operation of these tools can vary. Read the information provided with each tool carefully, choose settings that reflect your circumstances and allow any requested restriction to take effect before continuing to play. If you are unsure how a feature works, use the official customer support channel provided on the website.

A cooling-off period can provide useful distance from gambling. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible and spend time on other activities. Consider telling a trusted person that you are taking a break so they can support your decision. A break should not be treated as a test of willpower or a reason to return with larger deposits.

If you feel that a short break is not enough, you can ask about account closure or self-exclusion options. Self-exclusion is a voluntary step intended to prevent or restrict access to gambling for a chosen period or until further review, depending on the option available. It is important to provide accurate information when requesting a restriction and not to create another account or use someone else’s account to continue gambling.

A simple pre-play check

1. Can I afford to lose the amount I plan to spend?
2. Have I paid or set aside money for my essential commitments?
3. Am I gambling because I want entertainment, rather than because I need money?
4. Am I calm, alert and making a deliberate choice?
5. What time will I stop, and what will I do instead?
6. Will I accept the result without depositing more or chasing a loss?

Recognising when gambling may be a problem

Gambling harm can develop gradually, and it may not always be obvious at first. A person may continue gambling even when it causes financial pressure, relationship difficulties, reduced performance at work or study, sleep problems or emotional distress. You do not need to wait for serious harm before taking action. If gambling is worrying you, affecting your choices or taking more time and money than intended, support may be appropriate.

The following signs may indicate that your gambling is becoming difficult to control. One sign on its own does not provide a diagnosis, but several signs together should be taken seriously. It can also help to ask a trusted person whether they have noticed changes in your behaviour, as people close to you may see effects that are difficult to recognise yourself.

• Gambling for longer or spending more than you originally planned.
• Trying to recover losses by returning to gamble or increasing the amount wagered.
• Thinking about gambling frequently, including when working, studying or spending time with family.
• Feeling restless, irritable or upset when attempting to reduce or stop gambling.
• Hiding or minimising how much time or money you spend gambling.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using credit or taking on debt to continue gambling.
• Arguing with family, friends or colleagues about gambling.
• Neglecting work, study, health, relationships or other responsibilities.
• Gambling to escape stress, sadness, anxiety, boredom or other difficult emotions.
• Returning to gambling soon after deciding to stop.
• Feeling guilt, shame, hopelessness or loss of control after gambling.

If any of these signs feel familiar, stop gambling and consider asking for help. Do not attempt to solve gambling-related financial problems through further gambling. Write down your debts and essential expenses, speak with a trusted person and consider independent financial or gambling support. You can also request a time-out, account restriction, account closure or self-exclusion through the options available to you.

If gambling has contributed to thoughts of self-harm or suicide, treat the situation as urgent. Move away from gambling, contact emergency services or a crisis support service in your area, and tell someone you trust what is happening. You do not have to manage an immediate safety concern alone.

Getting support and our approach

Support is available for people who gamble, as well as for family members, friends and others affected by gambling. You can speak with a qualified gambling counsellor, a financial counsellor, a doctor or another health professional. Australian support services can provide confidential information, counselling and practical guidance. Gambling Help Online is one national source of gambling-related information and support. State and territory services may also be available, and official government health websites can help you identify appropriate local assistance.

A trusted family member or friend may be able to help you set limits, review your finances, remove access to gambling and stay accountable during a break. If you are supporting someone else, approach the conversation calmly, focus on specific behaviours and avoid blame. You should also seek support for yourself, because gambling harm can affect the wellbeing and finances of people close to the player.

Fridayroll Casino aims to provide clear responsible gaming information and to support players who want to reduce or stop their gambling. We may provide account controls, safer gambling information and restriction options where available. These measures are designed to assist with personal decisions and cannot remove every risk or guarantee that gambling will remain harmless. Players are responsible for using available tools honestly and complying with applicable account requirements.

We may take steps where activity or information suggests that a player could be experiencing gambling harm, subject to applicable requirements and our operating procedures. This can include providing safer gambling information, asking questions about play, discussing account controls or applying an account restriction. Such contact should be treated as an opportunity to pause and consider whether gambling remains appropriate.

If you want to discuss a concern about your gambling account or ask about safer gambling options, use the official customer support channel displayed on the Fridayroll Casino website. Do not send sensitive financial or identity information through unofficial social media accounts or to anyone claiming to represent the casino outside those official channels.

Take action today

1. Stop your current session and take a break.
2. Review your recent gambling time and spending honestly.
3. Set a limit or request an available account restriction.
4. Tell someone you trust what you are experiencing.
5. Contact an independent gambling or financial support service if you need help.
6. Seek urgent assistance if gambling has affected your immediate safety or wellbeing.

Responsible gaming is an ongoing choice, not a promise that you must manage alone. Asking for help early is a practical and responsible step. If gambling is no longer enjoyable, if you cannot stay within your limits or if it is affecting your finances and relationships, stopping is the safest decision.