Privacy Policy

Information we collect

Fridayroll Casino handles information that is needed to provide online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how you use the website and the services available to you. You may choose not to provide certain information, but this may prevent an account from being created, verified or used.

Account and contact information

When you register or manage an account, we may collect details such as your name, date of birth, residential information, username, contact details and account login information. We may also collect information you provide when you contact customer support, ask a question, submit feedback, make a complaint or otherwise communicate with us.

Verification and financial information

To confirm identity, protect accounts and support responsible and lawful use of the services, we may request verification documents or other information. This can include identity documents, proof of address, information about your source of funds where appropriate and details needed for account checks. We may also handle payment and transaction records, including deposits, withdrawals, wagers, account balances, payment methods and related transaction information. Payment details may be processed through payment providers, and we do not need to retain every full payment credential ourselves.

Technical and usage information

When you use the website, certain technical information may be collected automatically. This can include your IP address, device type, operating system, browser type, language settings, approximate location, pages visited, access times, referring pages and information about how you interact with the website. We may also handle device identifiers, security logs and information generated by cookies or similar technologies.

• Information you provide directly when creating or updating an account.
• Verification documents and details used for identity, security and anti-fraud checks.
• Payment, deposit, withdrawal, wagering and transaction records.
• Device, browser, cookie, connection and website usage information.
• Messages, support records, complaints and other communications.
• Information received from service providers or other lawful sources where it helps us verify information, prevent misuse or operate the services.

How we use information

Information is used only for reasonable purposes connected with operating the website and providing the services. The main purposes include opening and managing player accounts, processing transactions, providing customer support and maintaining a safe and reliable online environment.

• Creating, administering and securing your account.
• Confirming your identity and checking information supplied during registration or account use.
• Processing deposits, withdrawals, wagers, account activity and other transactions.
• Detecting, preventing and investigating fraud, money laundering, collusion, suspicious activity, abuse and other security risks.
• Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the services.
• Responding to questions, support requests, complaints and requests about your personal information.
• Monitoring website performance, improving features and making the website easier to use.
• Protecting the rights, property, security and users of the website.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.

We may combine information collected from different parts of the website when this is reasonably necessary for these purposes. For example, account details may be considered together with transaction records, verification information and security logs to identify unusual activity or resolve a support issue.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, security, analytics, communications or other necessary business functions. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where this is required or permitted by law, needed to respond to a lawful request, necessary to protect users or the website, or reasonably required to investigate suspected fraud, security incidents or other unlawful conduct. We do not sell personal information as a general business practice. Where information is handled by a provider located in another country, appropriate steps may be taken to support secure and lawful handling.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account features working, maintain sessions, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others may help with analytics, personalisation or communications. The information collected through these technologies may be linked with device or account information where this is necessary for the relevant purpose.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notice before a cookie is stored. If you block cookies, some website features may not work correctly or may require you to enter information again. Cookie controls do not always remove information that has already been collected for account, security or legal purposes.

Keeping information secure

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, encryption or other safeguards appropriate to the type of information handled. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you believe your account may have been compromised.

How long information is kept

Information is retained for as long as it is reasonably needed for the purposes described in this Privacy Policy. The retention period can depend on the type of information, the reason it was collected, account and transaction history, security needs and any unresolved issue or dispute. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy choices and data requests

You can make choices about certain uses of your information. You may update some account details through available account features, change relevant browser settings and use the unsubscribe option in a marketing message. Essential service, security and account communications may still be sent when they are needed to operate the account or respond to an important matter.

How to exercise your data rights

For privacy questions or data requests, email support@fridayrollcasino.online. You may use this address to ask for access to the personal information held about you, request correction of inaccurate or incomplete information, ask for deletion of your data, or withdraw your consent to marketing communications. You may also ask for information about how your data is used or raise a concern about its handling.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications.
• Privacy concerns: provide details of a concern, complaint or suspected misuse of your information.

To protect account holders, we may need to verify your identity before completing a request. We may also ask for enough information to understand the request and locate the relevant records. Some requests may be limited or declined where keeping or using the information is necessary for security, fraud prevention, transaction records, legal obligations, dispute handling or another permitted purpose. If deletion is not possible, we will explain this in general terms where appropriate.

Policy updates

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on this page and will apply from the date shown or from the time it is published. You should review the policy occasionally so you remain aware of how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where that is permitted.